FAQs

FAQs

How long have you been in business?
We have been supplying hair and beauty professionals in Ontario and all across Canada with top quality products since 1989.

When does my order get shipped?
Any orders received before 3 pm will be shipped same-day and arrive by 5 pm the next day!

Who is your shipping partner?
We have an agreement with several shipping companies to ensure you get the best rates on shipping & handling. Multiple payment options including COD (cash on delivery), credit card & on account.*

*Subject to a credit application, established customers only!

What types of products do you carry?
We carry only professional salon products, carefully selected and tested to withstand the day-to-day wear of being used in a high-volume business.

What is your return policy?
We have a 30-day exchange policy. Most of our electronics also come with at least a 1-year warranty. If your product breaks under warranty, we will be happy to send it back to the manufacturer for you to be repaired. Please note we do not accept returns on used products such as wetlines, clippers, etc. for hygiene reasons! However, if a product is defective in any way we will be happy to assist you.

Do you offer customer service?
Our sales team has many years of combined experienced in the hair and beauty industry. With a varied background, including former & current hairdressers and estheticians, we all share one thing in common: Our sales team has many years of combined experienced in the hair and beauty industry. With a varied background, including former & current hairdressers and estheticians, we all share one thing in common:  a passion for hair and great beauty products.

What if I prefer to come to your store?
Our store is always open during business hours for you to come in and check out our products in person, many of which can be demo’d in-store or through your local sales rep. Feel free to take your time and browse our store is always open during business hours for you to come in and check out our products in person, many of which can be demo’d in-store or through your local sales rep. Feel free to take your time and browse through our large selection.

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